Case Studies

Through our national Network of Affiliates, the following are examples of results that a few of our clients have achieved. While we developed and facilitated the process, these results were designed and generated by the employees of their respective organizations; therefore the buy-in was very high, the gains were maintained, and the satisfaction levels grew significantly.

Case 1: Aftermarket Auto Retailer

Challenges: High personnel turnover, unable to pay vendors, possibility of closing locations.

Action: Leadership development process for owner and a Strategic Planning Process, which redefined the business and positioned the company for profitable growth.

Result: All locations remained in business and were profitable in several months. This client was able to re-negotiate term-loans due to the detailed business plan.

Case 2: Cable Company

Challenges: Competition was a major threat, little to no accountability from employees and leaders, miscommunication among staff.

Action: Sales development process for sales representatives.

Result: 260% increase in closing rate, dramatic increase in customer retention, and increased wages for staff.

Case 3: Construction Management

Challenges: Stagnant company growth—unable to grow beyond 100 employees

Action: Implemented Strategic Planning Process, Leadership development process for executives, Management development process for managers, and Team Leadership development process for Supervisors.

Result: Doubled staff in two years, turnover has been reduced, and annual revenue targets continue to be surpassed.

Case 4: Custom Printing Company

Challenges: The president wanted the staff to focus more on the customer, had production challenges, and jobs weren’t being completed on time.

Action: Customer Service development process for staff, Executive Leadership development process for the president, and Management development process for the production manager.

Result: Sales, productivity, liquidity, and profitability exceeded goals that were set for the year.

Case 5: Healthcare Organization

Challenges: Organization was seeking leadership development for their senior team to help with their poor communication.

Action: Used D.I.AL.O.G. (organizational evaluation instrument) to bring additional alignment to organization, Executive Leadership development process for senior team, and administered Attribute Index personal assessment tool to each participant to help with team building and collaboration.

Result: Communication improved, discovered who their high performers were and who was struggling, and shifted job responsibilities based on those facts.

 Case 6: Stone Fabrication Organization

Challenges: The company had an inexperienced management team, growth was stagnant, and the company was in the red financially.

Action: Executive Leadership, Customer Service, and Sales development processes for staff.

Result: The company has grown 400%, going from a $1M company to a $5M company.

Case 7: Vegetable Oil Manufacturer 2   (TQI)

Challenges: The company had no formal process for inventory control. They were having trouble meeting customer inquiries due to their lack of knowledge of their inventory and were receiving too many complaints to attract larger prospects.

Action: Implemented Cycle Time Reduction.

Results: Their new system increased efficiency by 518%, inventory-tracking process hours were reduced by 700 hours, and every two months they save $115K, or almost $700K per year. They were able to secure two large accounts.

Case 8: Community Hospital   (TQI)

Challenges: Low service levels, high costs, and poor morale.

Action: Top to bottom Total Quality Management Implementation, (Strategic Planning, Management and Leadership Development, and Employee Team Training). Aligned their strategy, people, and processes.

Result: Improved financial performance, improved patient and employee satisfaction, and decreased costs. Recognized in the community and state by receiving numerous quality awards.

Case 9: Manufacturing Company  (TQI)

Challenges: New product introductions were not being realized fast enough, windows of opportunity constantly being missed.

Action: Implemented Accelerated Time To Market Program (ATTM)

Result: Overall process reduced from 316 days to 112 days average. New business increased 36%.

 Case 10: Manufacturing Company

Challenges: International high technology equipment manufacturer was too dependent upon semi-conductor industry.

Action: Integrated business plans developed by marketing and sales management.

Result: Plan implemented by industry teams resulted in reduced dep